Privacy Policy

Last Updated: June 13, 2026

Calgary Process Server (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

By using our website (calgaryprocessserver.ca) or our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following personal information:

  • Your name, phone number, email address, and billing address (via contact forms or service request forms)
  • Details about the individual(s) being served legal documents, including their name, address, phone number, and email — provided by you for the purpose of process serving
  • Documents you upload for service or notarization
  • Technical data such as IP address, browser type, and website usage (collected via Google Analytics)

2. Purpose of Collection

We collect personal information only for the following purposes:

  • To complete process serving, Commissioner of Oaths, and document preparation services you have requested
  • To communicate with you regarding your service request, updates, and affidavits
  • To respond to inquiries submitted through our website
  • To prepare and file affidavits of service with Alberta courts, where authorized
  • To improve our website through analytics

We do not collect more information than is necessary for these purposes, and we identify our purpose for collection at or before the time information is collected.

3. Consent

By submitting a form, uploading documents, or contacting us, you provide consent for us to collect, use, and disclose your information (and information about a third party you provide for service of process) for the purposes outlined above. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

4. Disclosure of Information

We do not sell or rent personal information. We may disclose information to:

  • Alberta courts and legal authorities, where required for filing affidavits of service
  • Service providers who support our operations (e.g., website hosting, email, and form processing — such as WPForms and Google Analytics)
  • Law enforcement or regulatory bodies, where required by law

5. Information About Third Parties (Persons Being Served)

When you request our services, you may provide personal information about a third party (the recipient of legal documents). This information is collected and used solely for the purpose of completing the requested legal service, in accordance with applicable Alberta court procedures, and is not used for any other purpose.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the information to protect personal information from unauthorized access, loss, misuse, or disclosure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Alberta court rules and applicable record-keeping laws. Affidavits and service records may be retained longer to comply with legal requirements.

8. Cookies and Analytics

Our website uses cookies and Google Analytics to understand visitor behaviour and improve our services. You can disable cookies through your browser settings; doing so may affect website functionality.

9. Your Rights

Under Alberta’s PIPA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for the use of your information, subject to legal restrictions
  • File a complaint with our designated Privacy Officer (see below), or with the Office of the Information and Privacy Commissioner of Alberta if your concern is not resolved

10. Privacy Officer & Contact Information

For any questions, access requests, or concerns about this Privacy Policy or how your personal information is handled, please contact our Privacy Officer:

Calgary Process Server Email: serve@calgaryprocessserver.ca Phone: 403-888-0397 Address: Unit A10, 200, 638 – 11th Avenue S.W., Calgary, Alberta

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.